Digital Marketing Demographics

Digital marketing has changed so much, often the best path forward it is best to step back and look at the broad landscape… the demographics of digital marketing if you will. To do this, I often look at summary reports from the best in the business. Below I lay out some of the biggest findings from a Razorfish report I love entitled “Digital Dopamine: 2015 Global Digital Marketing Report”.

According to Razorfish, “Ideas that were once dominant now face irrelevance, as new digital developments displace them. This transformation occurs rapidly, and marketers are constantly struggling to keep up. Therefore, in preparation for tomorrow, Razorfish took a deep dive into the qualitative and quantitative data of four international markets (the United States, the United Kingdom, China, Brazil) to examine the ways in which digital technology is shifting traditional brand-consumer relationships. From uncovering global commerce expectations to identifying the effect of digital on our subconscious, this research set out to expose the key trends shaping marketing.”

What did Razorfish find in terms of how digital marketing was used in 2015? Here are a few of their key findings.


Mobile dominates the Millennial shopping experience. A Millennial’s smartphone is their key to the world. As mobile payment technology grows, mobile is going to become an even more important part of the overall brand and retail experience. Millennials draw no practical distinction between online and offline.

Millennials’ constantly connected smartphones mean they no longer see a difference between “online” and “offline.” Technology has become an integral part of their lives, and it is how they interact with and experience brands, even when in traditionally “offline” environments. They don’t use media in silos. Rather, they use all of the tools at their fingertips at any given time, regardless of the device or platform.

Millennials are redefining privacy expectations. When compared to Gen X, Millennials are more likely to trust brands to protect their privacy-and less likely to think that mobile targeting is an invasion of privacy.

Plan for the Gen X / Gen Y digital divide. Millennials lead the pack when it comes to the adoption of technology, outpacing their Gen X counterparts in nearly every digital activity on a daily basis. Gen X-led organizations need to ensure that their brand experiences align with Millennials’ tech-led lives and that digital isn’t simply an afterthought in the brand planning process. Target carefully and with purpose.


Consumers are actively avoiding advertising. Consumers in all four markets (United States, United Kingdom, Brazil, China) report doing anything they can to avoid seeing advertising, and many are utilizing tools like DVRs to help them succeed.

Advertising is most effective when it is part of a value exchange. Consumers are now aware of how much their attention is worth to marketers, and they expect to be rewarded for it. They look to be compensated with loyalty programs, free content or useful tools that solve problems.

Brazil still has a cultural affinity to traditional advertising. Interestingly, Brazil remains more receptive to advertising than any of the other markets. Fifty-seven percent of Brazilian consumers endorse TV, radio and print ads as the most influential source of advertising. Therefore, it is important to understand that adding value means different things to different cultures.

Make yourself useful. Brands need to offer their customers services beyond core products and add some real value to peoples’ lives, if they are not already. Consumers are more likely to stick with a brand if they feel it makes their lives easier.


Digital is the new storefront. A good e-commerce site is not just a nice-to-have; it has a major impact on your brand. The numbers speak for themselves: 84% of people in Brazil and 92% of people in China say that a bad brand website negatively impacts their opinion of the brand. Seventy-three percent and 79% of people in the U.S. and U.K., respectively, agree.

Current e-commerce experiences fall short of expectations. Even with the massive accomplishments made in the evolution of commerce, consumers are still not impressed. Current e-commerce experiences, return policies and shipping options are falling flat in cultivating satisfied customers.

Consumer journeys are peppered with dead ends. Although consumers no longer view a distinction between online and offline brand channels, brands are not yet structured to support this outlook. This creates a tension between what consumers want and what brands are providing, forcing consumers to jury-rig solutions.

Empower your customer. Inflexible returns policies, in particular, are a major point of friction in both the online and offline retail experiences. A good return policy is an easy way to differentiate your brand from the competition, build loyalty and earn trust.


Consumers admit to technology dependence. Over three-quarters of consumers in all four of the markets surveyed admitted to often feeling dependent on technology. Many elements are cited for the development of this dependence, including utility, connectivity and the positive emotions they associate with it.

We’ve been exposed to digital classical conditioning. As proven by Pavlov, repeatedly pairing two cues can elicit a classically conditioned response. This is equally true for many consumers who use smartphones-the light or sound emitted from the device triggers a response of immediate attention.

Instant gratification is not always preferred. Remarkably, consumers in all four markets reported more excitement when receiving a purchase in the mail than when buying in the store. This illuminates an interesting aspect of shopping that is specific to e-commerce- the power of pleasurable anticipation and delayed gratification.

Use “surprises and delights” to your advantage. Without turning brand communications into a carnival of push notifications and flashing buttons, you can still create pleasurable moments of anticipation around routine events for a brand. Smart marketers will play around with game mechanics in the shopping and purchasing process, while ensuring it doesn’t get in the way of simplicity and service.


Consumers in Brazil and China are tech-hungry early adopters. This data shows that Internet users in these markets rely on technology for every part of their lives and continually look for more ways to integrate it.

Consumers in countries with lower Internet penetration may be the most demanding online. There are unexpectedly high expectations for digital services and websites in countries with lower Internet penetration. In particular, there is a very strong desire in Brazil and China for e-commerce to improve.

Tech savvy spans all generations. While there is an important digital divide between Millennials and Gen Xers in the United States and United Kingdom, these demographic differences aren’t so pronounced in Brazil and China.

Consider Brazil and China as early adopters. Emerging markets like these are exciting places to test new technology. These consumers are not afraid of technology and are actively looking for new ways to use it in their daily lives.

Arenas in Digital Marketing

Introduction to digital marketing:

Digital Marketing can be defined as promoting of brands or products and services using all forms of digital advertising. Digital marketing uses Television, Radio, Internet, mobile and any form of digital media to reach customers in a timely, relevant, personal and cost-effective manner.

Ways to do digital marketing:

1. Search Engine Optimization

2. PPC

3. Email Marketing (factors such as subject line, quality, and personalization are matters)

4. Social Media Marketing

5. Digital Display Marketing

6. Mobile Marketing

7. Content Marketing (It also includes blogs, eBooks, webinars, White papers and a variety of other outlets.)

8. Traditional Marketing Methods

Strategies and their Introduction:

1. Search Engine Optimization (SEO):

SEO helps to make a website to be founded in Search Engine Results Page (SERP) for desired Keywords. SEO helps to build a brand.

Process: Measurable link-building and the creation of quality viral content are respectable marketing processes that work.

SEO’s return on investment (ROI) fluctuates as PPC (see below) rises and falls, and organic search results are more trusted than paid advertising.

That’s why SEO is more worthwhile over time. This includes:

• Keyword Analysis

• On page optimization (optimizing a website in page level)

• Off page optimization (building quality back links to web site and to web pages)

• Building authority for brand terms (This includes company profiles in major Social networks)

• Website health checkups (checking technical issues)

• Analytics Reports (Provides how our campaigns are working by seeing traffic)

2. PPC:

PPC helps to get traffic from Search Engines for targeted keyword terms. The benefit of this process is that, we are going to pay only for the clicks that we have received.

Google AdWords is the most popular PPC program.

Strategy: Identifying converting keywords, effective bidding process to keep the costs low etc…

PPC marketing provides instant results because it generates visitors quickly and also lets you measure your budget and ROI appropriately. Becoming well-versed in Google AdWords helps your company take full advantage of the potential benefits of PPC marketing.

3. Email Marketing:

Email Marketing is most traditional form of digital marketing, yet it gives exceptional results if we can personalize every email.

Important things to consider:

Step 1: gathering email IDs list. (Offering something like a PDF, eBook etc… , at our website, can be helpful to gather recipients email IDs.)

Step 2: A service like, can be handy for instant reply messages and managing newsletter campaigns.

Step 3: Personalization is very important for a successful email campaigns. Personalization should be in Subject line, Body of the Message.

And the factors like catchy “Subject line” and “brief message” motivates the recipient to visit the targeted page.

News Letters: They are a wonderful way to engage with our community by sending weekly or monthly newsletters.

4. Social Media Marketing:

Social Media is the most and the very cost effective digital marketing strategy to engage with existing customers and to build a brand name across different Social Media communities.

First, define your goals. What are you trying to get out of social media?

Strategy: This starts with identifying right channels for the type of business we are in.

Step 1: creating business profiles on Social Networks: Facebook, Twitter, LinkedIn, Google+ & Pinterest

Step 2: using photo sharing services like Flicker, Instagram etc…

using video sharing services like YouTube, Vimeo etc…
using PPTs sharing service like SlideShare…
using PDF sharing services like, etc…

Step 3: Starting activities which represents your company business sector.

Step 4: Building a community at these third party Social Sites.

Step 5: Develop an editorial calendar to plan when posts go up, or manage your social media content stream through a platform such as Hoot suite.

5. Digital Display marketing:

• This includes paid advertisements (mostly image banner ads and video ads) on websites, portals, blogs which related to our industry.

• This works well because the pages displaying these advertisements are conveying something throughout their website, which is our business industry. So, the rate of converses is good in this process.

• With this display marketing we can raise traffic from the ad providing site and thus we might gain some leads with conversion rate strategies.

6. Mobile Marketing:

Before going to start this campaign we need to be sure that can we offer our services which can be accessible through mobile phones? If yes, then optimize your site for mobile phones.

• Optimizing website for mobile is important.

Mobile marketing includes… mobile search, content presentation (optimized site), display ads (PPC) and mobile compatible emails.

7. Content Marketing:

Content Marketing is a popular trend in digital marketing as it includes blogs, eBooks, webinars, White papers and a variety of other outlets.

All these are signals for freshness of the website. Google likes the sites which updated frequently and provides great deal of info.

The information that we provide should answer some question or show some solutions to a problem. So that it will gain respect and can be shared at online.

Note: This content marketing alone will work with almost all other online marketing campaigns.

8. Traditional Marketing Methods:

Digital marketing not only depends on internet. Apart from that it extends beyond this by including other channels such as mobile phones or cell phones, display banner ads, SMS /mms and digital outdoor etc…
All of these can be effectively used to build a brand name for an organization. Most of these are paid and when we have some campaign regards any public service that we can offer, we can get coverage by the following media for free of cost. In other words, they are earned.

Television: Advertisements (paid)

Radio: Advertisements (paid)

Newspapers: Advertisements (paid) and News created by any activity done by organization (earned).

News created by a program which offers some of the services to public for free (earned)

Magazines: Advertisements (paid)


Strategies made for an organization are completely depends on their business model, the products they offering and the types of services they offer etc… However these are main and most used methods in best digital marketing service and we can inter relate them for any desired results.

Create a People-Focused Marketing Approach With Effective Digital Marketing Services

Digital media is pervasive today and customers have access to information any time, any where. Be it for shopping, news, entertainment or social interaction, consumers are now exposed to a wide variety of information, and therefore, companies must amp up their digital marketing services to retain customer attention.

Managing customer relationships across various digital channels is extremely important for brands today. Effective digital media services can always lead to customer engagement and business ROI. However, the digital strategies have to be relevant and of great quality, in order to attract customers towards a particular product. Some of the strategies include brand strategy, content marketing, data analytics, relevant advertising campaigns, digital media planning and buying, search engine optimization, social media marketing and technology. Creative and world-class digital strategies can help in amping up the returns of a business significantly.

It is important for companies to unleash the potential of online marketing and how it can impact customer behaviour. Insights-driven strategies, performance driven search marketing, powerful technology and eye-catching graphs, can all contribute to effective marketing.

Nowadays, there are companies which outsource digital media services to online marketing agencies. Such an agency is equipped with experts who are skilled enough to implement effectual digital tools and strategies for best business results. Such a marketing agency eases the job of big brands by creating content that forges a deeper connection with the brand. What makes the digital consumers follow and connect with a brand are some of the following digital strategies:

Brand strategy: It takes access to insights and data for effective brand building strategies. Creating a connected brand requires the right mix of marketing across various digital channels. A full suite of strategic digital services can help a brand connect with the customers better. Understanding the brand’s strengths and weaknesses and realizing why should audiences engage with the brand is really important. Accordingly, digital strategies can be tailored to suit the business requirements.

Data Analytics: Merely collecting data is not enough. Brands need to make optimizations after data collection, in order to create powerful impact on the business ROI. Brands need to take digital initiatives that involve mining and analysis. Through such audience analysis, brands must build people-focused marketing techniques and work towards attracting more customers.

Content Marketing: Smart digital marketers know the power of content and the way it can drive engagement and brand performance. Creating good quality content, optimizing it, packaging it right for relevant audiences and making it shareable, is the key to good online marketing. Companies are also resorting to mobile-first technologies for sharing top-tier content, which, in turn, is heightening audience awareness about a brand and its services.

Social Media Marketing: It’s important to stand out from the rest by not only producing great quality content but also floating them in specific social media platforms where your audiences will consume the content.

Search Engine Optimization: People use search to cut out the middleman and go straight to the pages that they want to see. And for this, staying visible online is really important. As a result, a comprehensive search engine optimization strategy is really important. Speaking your customers’ language and offering them what they’re looking for is of prime importance. And this can only be achieved by studying customer behaviour and implementing a marketing strategy to maximize ROI.

There are digital marketing offshore companies too offering advanced solutions to your brands’ digital needs. They help companies keep pace in this fast-paced digital landscape and create a digital roadmap for their organization. So, build a digital transformation playbook for your company, target your audience with pinpoint accuracy and increase your client base in the process.